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Shipping and Delivery

Frequently Asked Questions:

1. Is the webstore open? Are there any changes in specific timings?

2. Can I contact customer service during this time?

3. Will my order and shipment be delayed due to COVID-19?

4. I have placed a furniture order. Will my shipment be delayed?

5. Will my Custom Kurta Shipment be delayed due to COVID-19?

6. Can I cancel my order due to COVID-19?

7. Can I return my order due to Covid-19?

8. Which items are being delivered?

9. What is the timeline for deliveries of essential products?

10. Which cities are currently serviceable for deliveries?

Shipping & Delivery

At The Artisan Street, our aim is to ship our products in a quick, safe and inexpensive manner. We deliver to countries worldwide, and to destinations within India..

Processing Your Order

We try our best to ship goods to you as soon as possible. On an average, it takes us about 5 business days to ship goods out of our warehouses across India. However if the quantities ordered are more than 5 pieces per product per style, or if the item ordered is under production, it may take longer to process your order. Should this happen, we will keep you informed by email.

To calculate how much time it will take you to receive your The Artisan Street merchandise, please add the shipping times given below to the 5 day order processing period.

Delivery Methods, Times And Cost

Shipping Destination Shipping Service Dispatch times Cost
Within India Domestic shipping companies.. 5-7 business days A single flat rate of INR 150 for orders below INR 1999. All orders above INR 1999 qualify for free shipping.
International International shipping companies 10-15 business days A single flat rate of USD 30 for orders below USD 150. All orders above USD 150 qualify for a 10% discount on shipping.

Customs And International Shipping

All of The Artisan Street orders are shipped internationally from our warehouses across India to your provided shipping address via International Shipping companies. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with International Shipping companies to customs, to clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from International Shipping companies for import duties and taxes, you will have to pay International Shipping companies directly at the time of delivery.

For more information about shipping and delivery, please see our Shipping FAQs.

 

  • Alex (New York) purchase

    15 minutes ago

  • Jony (USA) purchase

    50 minutes ago

  • Anna (Japan) purchase

    55 minutes ago

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