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Questions frequently asked by our customers.


Yes. “The Artisan Street” is a private limited company, having its registered office in Delhi and corporate office in Gurgaon. It is as an online retail brand in India. In addition, the company also plans to go Global in leading markets.

Unit No. 906, 9th. Floor, Ocus Quantum, Sector 51, Gurgaon, Haryana – 122003.

We retail our products through exclusive company D2C website and marketplaces like Amazon and Flipkart and would be available on Myntra, Nykaa and other E-commerce Portal.

Soon we are Launching on US, Europe, UAE, Singapore, Malaysia etc.

About Our Products

“The Artisan Street” does not have a company owned production unit. Our mission has always been to work with village-based artisans across India employing their regional textile skills and specialities. This commitment has helped preserve the traditional crafts of India and created employment opportunities in rural areas.

We try to maximize the handmade process, using hand-woven, hand block-printed fabrics and vegetable dyes as far as possible. If a power loom is used, the fabric is decorated using hand processes such as block printing, embroidery, embellishing etc.

We retail our products through exclusive company D2C website and marketplaces like Amazon and Flipkart and would be available on Myntra, Nykaa and other E-commerce Portal.

Soon we are Launching on US, Europe, UAE, Singapore, Malaysia etc.

There are no true international norms for clothing and home textiles as every company tends to have its own sizing standards. Please refer to our Size Guide where we have suggested basic guidelines of how “The Artisan Street” sizing compares to other international sizing. The best approach is to take your own measurements and compare these to our measurement charts.

The handloom process and techniques of production gives the textile a unique character. In addition, handloom fabrics breathe well, are cool in summer and retain body warmth in the winter.


Here at, The Artisan Street we want our user’s shopping experience to be delightful and engaging as much as possible. Please feel free to reach us with your valuable feedback.

Your main guide to browsing the online store is to use the main navigation menu, which has the names of the different product categories (Men, Women, and Home etc).

To reach the landing page for each category, click on the title of that category. For example, to reach the Women’s landing page, click on ‘Women’ in the main menu. Once you reach a landing page, you can click on the sub categories to reach a listing of products under that category.

You can also reach the product listing page by hovering your cursor over a category name in the main navigation menu, and clicking on one of the items in the dropdown menu.

Each sub category of products can be sorted based on price, name, popularity, discount and how long the product has been on the site. Once you see an individual item in this menu you may click on that item to get more product details, colour swatches and closer images.

The top of each product page has a trail, or breadcrumb, which shows where you have been. To return to a previous page or subcategory, you can click on this trail which will bring you back. You can also go to the top Navigation Bar to move to a different product category.

In order to add items to your shopping cart and make a purchase, you do need to establish an account, though you can enjoy value added features by creating your own account on or simply just login with social handles or google email id.

To set up an account, go to My Account.

You can also continue shopping as a Guest Shopper, and during checkout you will have the option of signing up for a new account.

When you are ready to add an item to your shopping cart, you need to check the colour, size (if these attributes are applicable) and quantity. Then click on the Add to Cart button.

A small box will appear informing you that the item is in the cart. You may choose to continue shopping or checkout as per your requirements. If you change your mind and want to continue browsing you may do so at any moment during the checkout process.

You can continue to add items to your shopping cart until you are ready to Checkout.

You can review and/or change the items in your shopping cart at any time.

To delete an item, simply click on the cross.

To change the quantity, simply change the quantity by clicking on + or – button.

Your order value will be recalculated each time you change the quantity automatically.

Once you are satisfied with your order, you can start the checking out process by clicking on “Proceed to Pay” on the Shopping Cart page. This takes you to the Checkout page.

On the Checkout Page, you can choose to checkout either as a guest, or as a registered customer. To checkout as a registered customer, click on the “Already registered? click here to login. “ link at the top of the page. Login to your account if you have one, or create a new account in the pop window that appears.

If you checkout as a registered customer, and you have entered billing and shipping addresses for your account, these will be populated in the Billing Address and Shipping Address sections of the page. If you choose to checkout as a guest, you will need to enter this information yourself.

Please note you cannot ship to a Post Office Box.

Please review all details closely and then click on the “continue” button to confirm your order.

You will be redirected to our secured payment gateway, Razorpay or PayU for domestic orders and PayPal for International orders.

Enter your credit or debit card information or choose your bank for net banking transactions, and click “Submit” along the bottom of the page.

Depending on the type of card you own you might be directed to another site in order to verify your online password. Otherwise, you’re done! Congratulations and thank you for shopping with

Your payment is processed in real time and within a few seconds you will receive a confirmation email from us.

Once your order has been shipped, you will receive an email from us with the name of the courier, and the tracking number. You can visit the courier’s website, and enter the tracking number should you wish to see where your shipment is.

We will send SMS and email notification at different stages of your order.

Domestic & International shipping. Delivery methods, times and costs.

Your order status with us and tracking your shipment.

Accordion Content

Billing & Payments

You will not be charged sales tax because we ship your order from India. Please refer to Duties and taxes section under our Terms of Use for more information on taxes and duties.

We accept all type of Credit and Debit cards. If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway’s net banking facility.

Your credit card will be charged at the time of placing your order through our secured payment gateway (An online real-time authorization is done through the Payment Gateway)

Customer Service

Please email us through our Contact Us page. Contact Us

Please go to our unsubscribe page.

No, we will not share your information with others. For more details, please read our Privacy Policy

Our plethora of handcrafted products are all unique in patterns, designs, sizes and at times slightly different from each other. These are created with utmost sheer hard-work, love, labour and passion by our women artisans and especially created by them for you.

An irregular weave or print or a stitch should not be taken as a defect as handcrafted products will not show consistent uniformity like a machine-made product. Handloom, by definition, means a glorious uncertainty when it comes to uniformity.

Despite these variables, at The Artisan Street, we stand behind the quality of our products and we allow exchange/ return/ refund (for eligible and limited product categories ONLY) if you are not satisfied with your purchase for any reason.

The exchange, return & refund policies mentioned below are applicable only on the Purchases made online through our official website ( and not applicable for products bought at offline exhibitions, our studio or on any third-party platforms.

The Artisan Street accepts exchange/ Return or Refund of item(s) within 30 days of delivery, with the following exclusions (not exchangeable /non-returnable products):

Apparels New Launches / Limited editions / Discount/Offers/Sale.
Personal care/beauty products
Lighting & Decor
Tableware & Kitchen Utility Products
Stationery & Gift Boxes
Customized Products
Infant Baby Bed-sets
Custom Kurtas
Sarees & Dupattas
Shoes & Accessories

Exchange of item(s) purchased from this exclusion list are considered for exchange within 30 days) of purchase only if there is a manufacturing defect, as determined post a thorough Quality Check process or item(s) received is different from its description.

You can call us on +91-124-5180415 or +91- 82875 46819 (10.00am to 7.00pm Monday to Saturday) or email us at within 30 days from the date of delivery to book an exchange/ return/ refund request.

Exchange/ Return of item(s) (as mentioned above) is subject to the fulfilment of following conditions:

The item(s) has not been worn, washed, altered or damaged and is returned in a saleable condition with barcode and MRP Tags intact.
The Artisan Street reserves the right to decide whether the item(s) seems worn, washed, altered or has post-purchase damage.

No COD (Cash on Delivery) Transactions is available

No Refunds Will Be Given in Case of International Shipments, If:

Incorrect or outdated delivery address is provided.
After 3 failed delivery attempts by the courier.
Package refused by recipient.

Gift Services

Yes, we have gift wrapped facility service but it has additional charges of Rs.150.

Yes, a gift message can be included with your order.

We do not currently offer a gift registry but plan to add this feature in the near future

Important: Grievance cell must be approached post contacting the “Customer Support” of “” where desired resolutions were not served.

Any direct communication to Grievance cell will be redirected to “Customer support” for further assistance

All Grievances related to the purchase or services shall be addressed to Mr. Nitish Kumar (Grievance officer)

Write us to

Call 82875 46819 (timings 10 am to 6 pm Monday to Friday)

*The officer will get back to the customer within 5 business days of reporting an issue

*Every grievance will be provided with a complaint/ticket no. which can used to track the status of the grievance

*Redress or closure to a grievance might take around one month from the date of receipt of complaint

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