Quick contacts
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Head Office: C-40, Okhla Industrial Area, Phase -2, New Delhi 110020
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Monday: 13:00-18:00
Head Office: C-40, Okhla Industrial Area, Phase -2, New Delhi 110020
Monday: 13:00-18:00
Before you return a The Artisan Street product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.
Let’s not think of an irregular weave or print or a stitch as a defect. Handloom by definition means a glorious uncertainty when it comes to uniformity.
In spite of these variables, at The Artisan Street we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.
Please note that Exchange or Refund will not be made against the non-returnable items, unless there is a defect or different from its description
The Artisan Street reserves the right to reject returns from any particular customer, in case of frequent returns by such customer, which shall mean returns on more than 3 occasions in a financial year
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:
For all the countries, please ship to the following address:
The Artisan Street Webstore
Saigan Ventures Private Limited
BPTP, Sector – 57,
Gurgaon – 122002
India
For Credit Card/Debit Card/Net banking or Paypal Transactions:
As the charge on your credit card / account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.
If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where The Artisan Street has erroneously sent you a wrong item / color / size.
For COD (Cash on Delivery) Transactions:
Refunds will only be done in the following cases:
No refunds will be given in the following cases:
Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.
This is a demo store for testing purposes — no orders shall be fulfilled. Dismiss
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